98ab Frequently Asked Questions
Everything Bangladeshi players need to know about accounts, bKash and Nagad payments, cricket betting, casino games, bonuses, and staying safe on 98ab — answered clearly and directly.
This page brings together the most common questions from 98ab players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna. Whether you are setting up your first account, checking how long a Nagad withdrawal takes, or wondering about bonus wagering requirements, you will find a direct answer below. If your question is not covered here, our support team is available 24/7 at [email protected].
Why Players Trust 98ab
Instant Payments
bKash, Nagad, Rocket, and Upay deposits credit instantly. Withdrawals processed within hours.
Cricket Betting
BPL, IPL, T20 World Cup, and Bangladesh Tigers covered with live in-play markets.
Generous Bonuses
Welcome bonus on first deposit, reload promos, and free spins — updated regularly.
SSL Security
All sessions protected by SSL encryption. Your data stays safe at every step.
Mobile-First Design
No app download needed. Works on any Android or iOS phone, 4G or Wi-Fi.
Certified Fair Play
Games from Pragmatic Play, Evolution Gaming, Spribe, and more — all RNG-audited.
Account & Registration
How do I register an account on 98ab?
Registering on 98ab takes under two minutes. Go to the 98ab website, tap the registration option, enter your mobile number or email address, choose a secure password, and verify your details with the one-time code sent to your phone. You must be 21 years or older to sign up. Once verified, your account is active and ready to use immediately.
What documents are needed for KYC verification on 98ab?
98ab requires a valid government-issued photo ID to complete KYC. Accepted documents include your National ID card (NID), passport, or driving licence. In some cases you may also need to provide a recent proof of address such as a utility bill dated within the last 90 days. Submitting clear scans or photos of your documents speeds up the verification process, which typically completes within 24 hours.
How do I reset my 98ab login password?
To reset your 98ab password, tap the Forgot Password link on the login screen and enter the mobile number or email address registered to your account. A one-time reset code will be sent to you. Enter the code, create a new strong password, and you will regain access straight away. If the code does not arrive within a few minutes, check your spam folder or contact 98ab support via live chat.
Can I have more than one 98ab account?
No — 98ab strictly limits each person to one account. Creating duplicate accounts breaches the terms of service and can result in permanent suspension of all associated accounts, including loss of any funds or bonuses held within them. If you cannot access your existing account, contact 98ab customer support rather than opening a new one.
How do I permanently close my 98ab account?
To close your 98ab account permanently, contact the support team via live chat or email and submit a written account-closure request. Make sure any pending withdrawals have cleared and your balance is zero before submitting. 98ab will confirm account closure within 48 hours. If gambling habits are the reason for closing, consider requesting a self-exclusion period first — this may be a better fit than full closure.
Deposits & Withdrawals
Which payment methods can I use to deposit on 98ab?
98ab supports a wide range of deposit methods designed for Bangladeshi players. You can fund your account via bKash, Nagad, Rocket, and Upay mobile wallets, or use Visa and Mastercard. Bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), and Sonali Bank are also accepted. Most deposits are credited to your 98ab account within seconds.
How long does a bKash deposit take to appear on 98ab?
bKash deposits on 98ab are credited almost immediately — usually within 1 to 3 minutes of the bKash transaction completing. If your balance has not updated after 5 minutes, take a screenshot of the bKash confirmation screen showing the transaction ID and send it to 98ab support for manual review. Most cases are resolved within 10 minutes.
What is the minimum withdrawal amount on 98ab?
The minimum withdrawal amount on 98ab is ৳500 BDT for mobile wallet methods including bKash, Nagad, and Rocket. Bank transfer withdrawals may have a higher minimum — check the cashier section inside your account for the current figures. Withdrawals that pass all verification checks are typically processed within 1 to 24 hours depending on the method and time of day.
How long does a Nagad withdrawal from 98ab take?
Nagad withdrawals from 98ab are generally processed within 1 to 4 hours during normal business hours in Bangladesh Standard Time (UTC+6). Withdrawals submitted during high-traffic periods or requiring additional identity checks may take up to 24 hours. Always make sure the Nagad number on your withdrawal request matches the one registered to your 98ab account to avoid delays.
Does 98ab charge fees on deposits or withdrawals?
98ab does not charge its own platform fees on standard deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction fees according to their standard rate schedule — for example, bKash charges a small cash-out fee on all transactions. Always check the fee details in the 98ab cashier section before initiating a payment to avoid any unexpected deductions.
Games & Gameplay
What sports are available to bet on at 98ab?
98ab offers a full sportsbook with cricket as its flagship market. You can place bets on BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers bilateral series. Beyond cricket, the platform covers football, kabaddi, hockey, tennis, basketball, and more. Live in-play betting is available on major fixtures, letting you bet on matches as they unfold in real time.
What betting markets are available for BPL matches on 98ab?
98ab offers a broad range of BPL betting markets beyond the simple match winner. You can bet on top run scorer, highest opening partnership, total sixes in an innings, method of first dismissal, and player performance props. If a BPL match is abandoned before the minimum required overs are completed, all bets on that match are typically voided and stakes returned — check the specific market rules in the 98ab sportsbook for full details.
Can I play casino games on 98ab from my mobile phone?
Yes — 98ab is built mobile-first and every casino game on the platform, including slots, live casino tables, crash games, and table games, runs fully in your phone's browser on Android and iOS. There is no dedicated app to download. The platform is optimised for 4G and Wi-Fi connections common across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities in Bangladesh.
Are the games on 98ab fair and independently verified?
All games on 98ab come from certified international providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Every provider undergoes independent RNG (Random Number Generator) audits and regular RTP testing by accredited third-party labs, ensuring that game outcomes are random and statistically fair. 98ab does not modify game logic or outcomes in any way.
What is the RTP on slot games at 98ab?
RTP (Return to Player) on 98ab slot games varies by title and provider. Most slots from top providers like Pragmatic Play and NetEnt carry RTP values between 94% and 97%, meaning for every ৳100 wagered, the game statistically returns ৳94 to ৳97 over a very large number of spins. The RTP for each game is shown in the game's information or help panel before you start playing.
Bonuses & Promotions
What welcome bonus does 98ab offer new players?
98ab rewards new players with a welcome bonus on their first qualifying deposit. The exact bonus percentage and maximum amount are updated regularly, so visit the 98ab promotions page for the current offer before you deposit. To activate the bonus, opt in during the deposit process and ensure your deposit meets the stated minimum threshold. The bonus is credited automatically once the deposit is confirmed.
What is the wagering requirement on the 98ab welcome bonus?
The wagering requirement on the 98ab welcome bonus sets the total betting turnover you must complete before bonus-derived winnings can be withdrawn. For example, if the requirement is 20x on a ৳1,000 bonus, you need to place a cumulative ৳20,000 in qualifying bets. The specific rollover figure and which games count toward it are set out in full in the bonus terms and conditions on the 98ab promotions page.
Do 98ab free spins expire if I do not use them?
Yes — free spins issued by 98ab carry an expiry date, most commonly 7 days from the date they are credited to your account. Any free spins not used by the expiry date are forfeited automatically. Winnings generated from free spins are usually credited as bonus funds subject to a separate wagering requirement before withdrawal is possible. Always read the specific promotion terms to confirm the exact expiry window.
Can I use my 98ab bonus on cricket betting?
Whether your 98ab bonus applies to cricket betting depends on the specific promotion. Sports-focused bonuses can generally be used on cricket markets including BPL, IPL, and T20 World Cup fixtures. Casino-exclusive bonuses apply only to slots or live casino tables and cannot be used on sports bets. The eligible game types and minimum odds requirements for each bonus are listed in the full terms on the 98ab promotions page.
Safety & Responsible Gaming
Is 98ab a safe platform to use in Bangladesh?
98ab uses end-to-end SSL encryption to protect all data exchanged between your device and the platform, keeping your personal details and payment information secure in every session. The platform also employs industry-standard account security measures including two-factor authentication. Players should always access 98ab via the official domain to avoid phishing imitations. If you receive any suspicious communication claiming to be from 98ab, report it to support immediately.
What is the minimum age to play on 98ab?
You must be 21 years of age or older to register and play on 98ab. This requirement applies to all game types — sports betting, live casino, slots, crash games, and any other product on the platform. 98ab takes its age-verification obligations seriously and may request documentary proof of age at any stage of your account lifecycle, including at the point of withdrawal.
Does 98ab offer self-exclusion tools for problem gamblers?
Yes — 98ab provides self-exclusion as part of its responsible gaming commitment. If you feel your gambling is becoming harmful, you can request a temporary cooling-off period or a permanent self-exclusion by contacting the 98ab support team via live chat or email. During any self-exclusion period, your account is suspended and all marketing communications are stopped. Visit the 98ab Responsible Gaming page for full details on available tools.
How do I set deposit limits on my 98ab account?
98ab lets you set daily, weekly, or monthly deposit limits directly from the responsible gaming section of your account settings. Lowering a limit takes effect immediately. Increasing a limit is subject to a 24-hour review period before the change activates, giving you time to reconsider. Using deposit limits is one of the most effective ways to keep your spending within a budget you are comfortable with.
What should I do if gambling is affecting my daily life?
If gambling is negatively affecting your finances, relationships, work, or mental health, 98ab urges you to seek help early. You can request a self-exclusion or cooling-off period from 98ab support at any time — no questions asked. Taking regular breaks, setting strict deposit limits, and talking to someone you trust are all positive steps. The 98ab Responsible Gaming page provides further guidance and resources for players who need support.
Still Have Questions?
Our support team is available 24/7 at [email protected]. Or jump straight into the action — explore cricket betting, browse our slot games, or log in to your 98ab account right now.